Return Period

At Jewelry by Ang, we want you to be completely satisfied with your purchase. We offer a 30-day return period from the date of delivery for eligible items. Returns must be initiated within this 30-day window to qualify for a refund or exchange.

Eligible Items for Return

The following items are eligible for return within 30 days of delivery:

• Unworn jewelry in original condition
• Items with original tags and packaging intact
• Products that have not been resized, engraved, or customized
• Items accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

• Pierced earrings (for hygiene reasons)
• Custom or personalized jewelry (engraved, sized, or specially ordered items)
• Items that show signs of wear, damage, or alteration
• Products missing original packaging, tags, or authentication certificates
• Items purchased with special promotions or clearance sales (unless otherwise stated)
• Gift cards

Return Condition Requirements

To be eligible for return, items must be:

• In original, unworn condition
• Free from scratches, tarnishing, or damage
• Accompanied by all original packaging, tags, and certificates
• Clean and odor-free
• Returned with original receipt or proof of purchase

How to Initiate a Return

To start your return process:

1. Contact Us First: Call us at 704-249-0727 within 30 days of delivery to request a return authorization
2. Provide Information: Have your order number and reason for return ready
3. Receive Instructions: We will provide you with specific return instructions and a return authorization number
4. Package Securely: Pack items carefully in original packaging when possible

Return Shipping

• Customer Responsibility: Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped
• Secure Packaging: We strongly recommend using insured, trackable shipping methods for valuable jewelry returns
• Risk of Loss: Jewelry by Ang is not responsible for items lost or damaged during return shipping
• Recommended Carriers: We suggest using FedEx, UPS, or USPS with tracking and insurance

Return Processing Time

• Inspection Period: Once we receive your return, please allow 3-5 business days for inspection
• Refund Processing: Approved refunds will be processed within 5-7 business days after inspection
• Refund Method: Refunds will be issued to the original payment method used for purchase
• Credit Card Refunds: May take 1-2 additional billing cycles to appear on your statement

Refund Policy

Full Refunds

You will receive a full refund if:

• Item is returned within 30 days in original condition
• Item was defective upon arrival
• We shipped the wrong item

Partial Refunds

A partial refund may be issued if:

• Item shows minor signs of wear but is still returnable
• Original packaging is missing but item is in good condition
• Return is initiated after 30 days but within 45 days (at our discretion)

No Refund

No refund will be issued if:

• Item is returned after 30 days without authorization
• Item shows excessive wear or damage
• Custom or personalized items are returned
• Item does not meet return condition requirements

Exchanges

We offer exchanges for:

• Different sizes (when available)
• Different colors or styles of the same item
• Items of equal or lesser value

Exchange Process:

• Follow the same return procedure outlined above
• Specify desired exchange item when contacting us
• Additional payment required for higher-valued exchanges
• Exchange items subject to availability

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately at 704-249-0727
• Do not attempt to repair the item yourself
• We will provide a prepaid return label
• Full refund or replacement will be provided at no cost to you
• We may request photos of the damage for our records

Warranty Claims

For items under warranty:

• Contact us with proof of purchase and description of issue
• Warranty repairs or replacements may take 2-4 weeks
• Warranty does not cover normal wear, damage from misuse, or accidents
• Specific warranty terms vary by manufacturer and item type

Resize Policy

• Free Resizing: One free resize within 30 days of purchase for eligible rings
• Limitations: Not all rings can be resized due to design or materials
• Timeline: Resizing typically takes 1-2 weeks
• Size Limits: Resizing is limited to 2 sizes up or down from original size

Gift Returns

• Gifts can be returned following the same 30-day policy
• Gift receipts help expedite the return process
• Without gift receipt, store credit may be issued at current selling price
• Original purchaser’s payment method cannot be refunded without their authorization

International Returns

For international customers:

• Same 30-day return policy applies
• Customer responsible for all return shipping costs and customs fees
• We recommend insured, trackable shipping
• Additional processing time may be required for customs clearance

Final Sale Items

Items marked as “Final Sale” cannot be returned or exchanged except in cases of:

• Manufacturing defects
• Shipping damage
• Incorrect item shipped

Contact Information

For all return-related questions or to initiate a return:

Jewelry by Ang Phone: 704-249-0727

Before returning any item, you must contact us first to receive return authorization and instructions.

Policy Updates

This return policy may be updated from time to time. Any changes will be posted on our website with an updated effective date. Returns initiated before policy changes will be honored under the terms in effect at the time of purchase.